Terms & Conditions V1.0

Effective Date: 01.05.2025

These Terms & Conditions govern your use of The Stray Way CIC website and the purchase of pet products from us. By using our website and making a purchase, you agree to these terms.

1. About Us

The Stray Way CIC is a UK-based Community Interest Company that sells pet products to raise funds for street dog welfare.

2. General Information

  • Product Use: We sell pet products designed for your pets' enjoyment and care. Please follow all usage instructions carefully.

  • Accuracy of Information: We strive to ensure that all information on our website is accurate. However, we do not guarantee that all details, including prices and product descriptions, are free from errors.

3. Orders

  • Placing an Order: By placing an order with us, you agree to purchase the item(s) in your order for the price listed at the time of purchase.

  • Order Confirmation: Once we receive your order, we will send a confirmation email. Please review this to ensure all details are correct.

4. Returns & Refunds

Returns

  • You may return most unused and unopened items within 14 days of delivery.

  • Returned items must be in resalable condition, with original packaging.

  • To return an item, please contact us at [Insert Email] with your order number and reason for return.

Refunds

  • Once we receive the returned item and confirm it meets the return conditions, we will process a refund to your original payment method within 7–10 working days.

  • If the item is damaged or not in returnable condition, we may reduce the refund amount.

Exchanges

We do not offer direct exchanges. Please return the unwanted item and place a new order for the correct product.

Faulty or Incorrect Items

If you receive a faulty or incorrect product, please notify us within 7 days of receiving it. We will arrange a free return and issue a replacement or refund.

5. Shipping Information

  • Delivery Time: Orders are typically processed and dispatched within 1–3 working days.

  • Delivery Times: UK orders usually arrive within 3–5 working days, depending on the delivery service and location.

  • Shipping Fees: Shipping costs will be displayed during checkout.

  • International Shipping: We currently ship only within the UK, but may expand to other regions in the future.

6. Liability

  • Product Use: Customers use our products at their own risk. We do not accept liability for any damage or injury resulting from misuse of any product purchased from us.

  • Supervision: Always supervise pets while using our products. Inappropriate use, including leaving products with pets unsupervised, can lead to injury.

  • Product Warranties: All products are sold “as is.” We do not provide any additional warranties, express or implied, unless otherwise specified in the product description.

By purchasing our products, you acknowledge and agree that The Stray Way CIC is not liable for any injury or harm caused by the products. If your pet suffers harm from using a product, it is your responsibility to seek appropriate medical care.

7. Product Disclaimer

While our products are designed with pets' enjoyment and safety in mind, we are not veterinarians and cannot provide medical advice.

  • Consult a Vet: Always consult a veterinarian before introducing new products or items into your pet's routine, especially if your pet has pre-existing conditions or is prone to allergies.

  • Supervision is Key: Always supervise your pet when using toys or accessories, especially for dogs or pets that may chew or ingest items.

  • Product Wear and Tear: Check items regularly for signs of damage, and discontinue use if any product is showing wear.

8. Data Protection & Privacy

Please refer to our Privacy Policy for detailed information on how we collect, store, and use your personal data, including payment details and contact information.

9. Modifications to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.

10. Governing Law & Dispute Resolution

  • These terms are governed by the laws of the United Kingdom.

  • If a dispute arises, you agree to attempt to resolve it through informal negotiation before seeking other legal remedies.

If you have any concerns or questions about these Terms & Conditions, please feel free to contact us at [Insert Email].

11. Consumer Rights and Legal Protection

  • Consumer Contracts Regulations: In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, provided the items are returned in resalable condition.

  • UK Consumer Protection Law: These terms do not affect your statutory rights under UK consumer protection law, which protects you when purchasing goods and services online.

12. Payment Processing

  • Secure Payments: Payments made through our website are processed by Squarespace. We use secure encryption protocols (SSL) to protect your payment details.

  • PCI Compliance: We comply with the Payment Card Industry Data Security Standard (PCI DSS) to ensure all payment information is handled securely.

13. Liability for Third-Party Services

  • Shipping Services: We rely on third-party shipping providers to fulfill orders. While we aim to ensure smooth and timely delivery, we are not responsible for delays or issues caused by external shipping services.

  • Payment Providers: We are not responsible for issues related to payment processing by third-party providers (like Squarespace or PayPal). Any payment disputes should be directed to the provider.

14. Contact Us

The Stray Way CIC
Email: Callum@thestrayway.co.uk

By using our website, you agree to these Terms & Conditions.